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The Red Townhouse, Penrith
To get in touch

+44 (0)1768 866914
+44 (0)7917 664695

Online Enquiry

In general we have a welcoming approach to all guests regardless of abilities. However, it is important for guests to understand that the house was built in a different age and is also in a conservation area. Therefore for guests with some disabilities we are not able to offer suitable accommodation.

Richard & Elaine as proprietors will afford every assistance to disabled guests where necessary – and this includes help at breakfast and evacuation procedures in cases of emergency for those who have difficulty in moving, seeing or hearing.

Please read the information in this statement carefully....and if you are not sure, please do call us to discuss.

The Red Townhouse is a Victorian semi-detached town house built in 1865, situated in the 'New Streets' conservation area, close to the centre of Penrith. Lowther Street, in common with all the 'New Streets' is built on the slopes leading up to Beacon Hill – although we are close to the bottom (town) end of the street, the road and pavement outside our house are still on a rising slope.

There is also a slight slope to our tarmac driveway, although the rear garden is level. There is a short walk from our driveway to the front door, going up the slope on the street.

As there is residents parking immediately outside our house, it is not possible to guarantee, either a parking space, or space to drop off, right outside our door.

There is a step up from the pavement and a further 3 steps up to the main door. There is also a step up through the door and into the entrance vestibule. Due to its age, design, layout and location, The Red Townhouse is unable to accommodate guests who are confined to wheelchairs due to the above access limitations at the entrance, and the fact that both our letting rooms are on the first floor which is accessed via a staircase with 18 steps and one return.

Partially disabled visitors would need to be able to negotiate the entrance to the house and then the 18 stairs to their rooms. The staircase has a balustrade on one side only, with the wall on the other side.

None of our guest bedrooms, or the en suite shower room (shower only), or private bathroom (shower over bath) have grab rails.

Breakfast is served in the ground floor dining room. However, it is possible to have a continental breakfast in your room, by arrangement.

Although we have dogs of our own and have a general 'no pets' policy, assistance dogs are welcome by arrangement.

We will assist all guests in the event of an emergency. Emergency exit from the house is via the main door described above, or via the back door from the kitchen – however, this does involve a single step down into the kitchen from the dining room, a step up through the door itself and then the descent of 10 external steps down to the garden.

For guests wanting to sit in the garden, it is possible to access the garden via the main door and then walking down the driveway – to avoid the 10 steps mentioned above.

Further details and answers to some standard questions can be found in the tables below. However, we are happy to discuss individual needs or concerns at the time of booking or during your stay.

Access Information

ParkingYes                  No            

1

Is designated parking provided for guests with disabilities?

2

If yes, is it within 50 metres from the main entrance?

 

3

Is the surface of the car park and pathway leading to entrance:

tick where appropriate

3a

Solid ie tarmac / concrete etc?

3b

Gravel

3c

Other

 

4

Is there a drop-off point for guests immediately outside the main entrance?

5

Is the route from the parking area to the entrance:

choose one

5a

Flat (ie without steps)

5b

With a ramp

5c

With steps and no ramp

Building Entrance Yes                   No            

6

Are there any steps to the main entrance?

6a

If 'yes', how many steps?

6b

If 'yes', is there a handrail by the steps?

7

Is there a ramp to the main entrance?

7a

If 'yes', is there a handrail by the ramp

8

Is the entrance well lit?

9

Is there a bell at the main entrance?

Access to public areas Yes                 No             

10

Is there level access (ie no steps or thresholds), or access by a ramp or lifts at the following facilities (if available):

tick where appropriate

10a

From the entrance to reception?

10b

To a specially adapted public toilet suitable for wheelchair users?

10c

To one or more bedrooms?

10d

To the lounge?

10e

To the bar?

10f

To the swimming pool?

10g

To the gym / leisure centre?

11

Is there good contrast between the floor and walls?

12

Is the lift equipped with verbal floor announcements (if available)?

13

Is the lift equipped with raised floor numbers or braille numbers or letters (if available)?

14

Do clear surfaces such as glass doors have contrast markings on them?

15

Do you provide baby changing facilities in public areas?

16

Is guest information available in large print (14pt and over)?

Restauraunt/Breakfast/Dining Room Yes                  No            

17

Is there level access (ie no steps or thresholds), or access by ramp or lift to the restaurant / breakfast / dining-room?

18

Is there good contrast between the floor and walls good?

19

Are menus available in large print (14pt and over)?

20

Can the restaurant / breakfast / dining room provide meals for guests with special dietary requirements?

tick where appropriate

20a

Sugar free (diabetic)

20b

Gluten free (celiacs)

20c

Lactose free (dairy free)

20d

Low potassium

20e

Low sodium

20f

Nut free

20g

Additive free

20h

Organic

20i

Vegetarian

20j

Vegan

Bedroom & Bathrooms General Yes                 No             

20

Can bedroom furniture be rearranged, if requested by the guests?

21

Can you provide bedrooms with non-allergic bedding (ie non-feather pillows)?

22

Do you have any bedrooms with no fitted carpets?

23

Do you provide bathrooms with:

 

 

23a

Separate shower units

23b

Bath with shower

23c

Bath

23d

Wet room

24

Where there are separate shower units, are any of these fitted with support handrails?

25

Where there are separate shower units, are there fixed shower seats or shower chairs provided?

26

Where there are baths, are any of these fitted with support handrails?

27

Where there are WCs in bathrooms, are these fitted with handrails?

28

Do any of your bathrooms have an emergency call system?

29

Do you provide bedrooms with emergency call systems such as vibrating pads (if fire alarm is activated)?

30

Do you provide bedrooms with emergency call systems such as flashing lights (if fire alarm is activated)?

31

Are there bedrooms with en suite bathrooms suitable for guests who use a wheelchair?

32

Are there bedrooms with separate, private or shared bathrooms suitable for guests who use a wheelchair?

33

Do you have any bathrooms that have been specially adapted for wheelchair users?

General Questions Yes                  No            

34

Are proprietors / staff available 24 hours?

35

Are there emergency evacuation procedures for the safe exit of guests with disabilities?

36

Have all personnel who have contact with guests had disability awareness training?

Additional Information

None

 

 

 

New QCCT Q walkers welcomeCT Q cyclists welcomeTrip Advisor Certificate of excellence 2017

 

 

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B&B Courses

Elaine and Richard at The Red Townhouse have designed a comprehensive 2 day course on the day to day running of a B&B or small guest house.

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Contact Us

+44 (0)1768 866914
+44 (0)7917 664695

113 Lowther Street,
Penrith, Cumbria CA11 7UW
sayhello @ redtownhousebandb.co.uk

 

 

 

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